Privacy Policy
Lounge – Your groups and events, no distractions
Lounge is wholly committed to the joint mission of data privacy and user mental health, in contrast to traditional big tech. The platform requires the absolute minimum amount of data for account creation (name and phone number) and this simple private approach underpins our commitment to privacy that we have always upheld.
The platform provides functionality to create communities and events. If you are looking for the main website, you can visit it here and for the end-user license agreement please click here. Please see below for the privacy policy of the app.
Policy version: March 2022
Lounge App for iOS and android (the app) is provided by ScaleTech Ltd trading as Lounge (‘we’, ‘our’ or ‘us’). We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your information). It also explains your rights in relation to your information and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your information is regulated by law, including under the UK General Data Protection Regulation (UK GDPR). We are the controller of your information obtained via the app, meaning we are the organisation legally responsible for deciding how and for what purposes it is used. If you are aged under 13 you must not use the app as it is not designed for you. We do not intend to collect the information of anyone under 13. If you are aware that any information of anyone under 13 has been shared with the app, please let us know so that we can delete that data. This version of our privacy policy is primarily written for adults, including parents and guardians of child users. If you are a child aged over 13, you are welcome to read this policy if you find it useful, but we recommend you seek assistance when reviewing this policy or look online to see the key information in a form written for people under 18.
This privacy policy is divided into the following sections:
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What this policy applies to
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Information we collect about you
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How your information is collected
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How and why we use your information
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Marketing
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Who we share your information with
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How long your information will be kept
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Keeping your information secure
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How to complain
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Changes to this privacy policy
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How to contact us
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Do you need extra help?
If you are aged under 18, we recommend that you speak to an adult that you trust if you have any difficulties reaching an informed decision regarding the activation of any use of your information or our treatment of your information.
What this policy applies to
This privacy policy relates to your use of the app only. The app links to Google’s Cloud Storage system to securely store your information so that your account details can be maintained. Any apps, websites or services we integrate into our platform may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate.
Information we collect about you
The information we collect about you depends on the particular activities carried out through the app. We will collect and use the following information about you:
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The name and phone number you use to log you in to your account
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Basic usage data when you use specific functions in the app
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Data you store online with us using the app including messages and images sent on the app so that you are able to view this data when you return to the platform
How your information is collected
We collect information from you directly when you sign up to the app or RSVP to events that you have been invited to or indirectly, such as your activity while using the app.
How and why we use your information
Under data protection law, we can only use your information if we have a proper reason, eg:
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Where you have given consent
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To comply with our legal and regulatory obligations
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For the performance of a contract with you or to take steps at your request before entering into a contract, or
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For our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below). The table below explains what we use your information for and why.
What we use your information for
Our reasons
Create and manage your account with us
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you.
Providing services and/or the functionalities of the app to you
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you.
Conducting checks to identify you and verify your identity or otherwise to help prevent and detect fraud against you or us
For our legitimate interests, ie to minimise the risk of account or identity theft or fraud that could be damaging for you, a third party or us.
To enforce legal rights or defend or undertake legal proceedings
For our legitimate interests, ie to protect our business, interests and rights.
Communications with you not related to marketing, including about changes to our terms or policies or changes to the app or service or other important notices
For our legitimate interests, ie to provide the best service to you.
Protect the security of systems and data used to provide the app and its services
To comply with our legal and regulatory obligations
We may also use your information to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Operational reasons, such as improving efficiency, training and quality control or to provide support to you
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you.
Statistical analysis to help us understand our customer base
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you.
Updating and enhancing customer records
For our legitimate interests, eg making sure that we can keep in touch with our customers about existing orders and new products.
Disclosures and other activities necessary to comply with legal and regulatory obligations, eg to record and demonstrate evidence of your consent to our use of your information where relevant.
To comply with our legal and regulatory obligations
Marketing our services to existing and former customers
For our legitimate interests, ie to promote our business to existing and former customers
See ‘Marketing’ below for further information.
To share your information with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency
In such cases, information will be anonymised where possible and only shared where necessary
For our legitimate interests, ie to protect, realise or grow the value in our business and assets
How and why we use your information—in more detail
Purpose
Processing operation
Lawful basis relied on under the UK GDPR
Relevant categories of your information
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices
Addressing and sending communications to you as required by data protection laws, ie: the UK GDPR or Data Protection Act 2018
Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))
Your name, and contact information, including telephone number and email
Your account details.
Addressing and sending communications to you as required by law.
Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))
Your name, and contact information, including telephone number and email
Your account details.
Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices
Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you
Your name, and contact information, including telephone number and email
Your account details.
How and why we use your information—sharing
See ‘Who we share your information with’ for further information on the steps we will take to protect your information where we need to share it with others.
Marketing
We will use your information to send you updates by email, text message or telephone about our platform including exclusive offers, promotions or new features.
We have a legitimate interest in using your information for marketing purposes (see above ‘How and why we use your information’).
This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
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contacting us at admin@loungeapp.org
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using any ‘unsubscribe’ links in our communications
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Updating your notification preferences within the app
We will always treat your information with the utmost respect and never share it with other organisations outside the ScaleTech Ltd Group for marketing purposes.
For more information on your right to object at any time to your information being used for marketing purposes, see ‘Your rights’ below.
Who we share your information with
We routinely share your information with:
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service providers we use to help us run our business or provide the services or functionalities in the app. This primarily includes Google, who we use for cloud storage, and other service providers we see fit.
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The app stores which our app is listed on (Apple and Android).
We only allow companies to handle your information if we are satisfied, they take appropriate measures to protect your information.
We or the third parties mentioned above occasionally also need to share your information with:
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law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal and regulatory obligations
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other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your information will be bound by confidentiality obligations
Please note that other users on the platform will be able to ‘follow’ you and send you invitations to events or lounges. These users do not have access to any of your personal data. In general, other users on the platform can only see the total number events you have attended and the day and month of your birthday (if you choose to upload that). Other users cannot see the year of your birthday or the specific events you have been to.
Who we share your information with—further information
If you would like more information about who we share your information with and why, please contact us (see ‘How to contact us’ below).
How long your information will be kept
We will store your information while you have an account with our platform.
If you delete your account, or contact us asking us to delete your information, we will endeavour to delete or anonymise your information within a reasonable period.
Keeping your information secure
We have appropriate security measures to prevent your information from being accidentally lost, or used or accessed unlawfully. We limit access to your information to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner.
The Information Commissioner can be contacted using the details at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.
Changes to this privacy policy
We may change this privacy policy from time to time. We will aim to make the latest version of this policy available online.
How to contact us
You can contact us by email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are:
Do you need extra help?
If you would discuss this policy, please contact us (see ‘How to contact us’ above).
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